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The
Elliott Group’s
services help our
clients: |
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Enhance
and optimize their
existing web sites
and other e-service
interfaces. |
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Develop
and assess new e-service
concepts. |
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Attain
an in-depth understanding
of their e-service
users to improve customer
segmentation and build
more value in their
e-service relationships. |
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Gain
a fresh perspective
on the ongoing customer
revolution to make
strategic decisions
about online and offline
market opportunities. |
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The Elliott
Group offers nine proprietary
tools and services that we use
to help our clients including:
Interface Checker™
A quick and cost-effective analysis
service for identifying and fixing
problems on web sites and other
information interfaces.
Process Analyzer™
A service that assesses customers
as information users including
their processes, their content
needs, and their interface experience
to better understand their online,
offline or integrated needs.
Target Tester™
Comprehensive information interface
testing with defined target customers
to create specific recommendations
and design directives for interface
improvement.
Subject
Sorter™
Proprietary software tool used
to develop intuitive navigational
heirarchy, terminology and information
architecture.
Concept
Generator™
e-Service concept research that
provides relevant insights for
assessing intended target needs,
making key development decisions
and avoiding costly mistakes.
Segmentation Checker™
Target customer definition, selection
and verification that brings your
market segmentation to a new level
based on information usage and
instinctual approach to problem
solving.
UserRules™
Seminars
Strategically oriented learning
sessions based on new paradigms
of the customer as information
user that introduce powerful market
shaping ideas and informs strategic
decisions.
Topic
Trender™
Primary research that explores
critical market shifts affecting
your business & how best to
address them.
Remote
Usability Testing System
Uses specialized hardware and
software to allow remote testing
of your online customers from
wherever they access the Internet. |
