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The
Elliott Group’s
services help our
clients: |
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Enhance
and optimize their
existing web sites
and other e-service
interfaces. |
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Develop
and assess new e-service
concepts. |
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Attain
an in-depth understanding
of their e-service
users to improve customer
segmentation and build
more value in their
e-service relationships. |
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Gain
a fresh perspective
on the ongoing customer
revolution to make
strategic decisions
about online and offline
market opportunities. |
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| The Elliott Group (TEG) offers a set of proprietary services that can be used alone or in combination to address strategic and tactical development decisions for your website or e-service. |
Strategic Services
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Strategically
oriented learning
sessions about
the “relationship
revolution”
being driven
by interactive
technologies
and the customer
as information
user |
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Based
on The Elliott
Group's proprietary
The User Rules™
framework that
explains the
new paradigms
of the customer,
their process,
their content
needs and the
information
interface |
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Integrates
powerful market
shaping ideas
into the executive
level decision-making
process |
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More
details... |
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A
comprehensive
study of customer
processes encompassing
online, offline
and integrated
customer experiences
to provide an
in-depth understanding
and relevant
insights about
your customers
as they encounter
multiple contact
points across
your company.
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Drive
e-service improvements,
better integrate
customer contact
points to your
e-service and
improve customer
service |
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More
details... |
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Target
customer selection
and verification
based on a unique
psychological
system |
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Brings
your market
segmentation
to another level
based on target
customer information
usage and instinctual
approach to
problem solving.
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More
details... |
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The
Elliott Group's
research survey
series exploring
leading edge
issues of e-services
from the customer’s
point of view. |
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Explore
critical market
shifts affecting
your business
& how best
to address them. |
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Insights
into important
as well as subtle
dangers and
opportunities
in the marketplace. |
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More
details... |
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Tactical Services
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Comprehensive
information
interface testing
with defined
target customers
and select processes |
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Specific
recommendations
and answers
for interface
improvement
and next step
development
based on in-depth
insights of
user behavior
and their interface
experience.
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More
details... |
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Information
& knowledge
concept research
and development
including the
use of Segmentation
Checker™ |
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Relevant
insights for
assessing intended
target needs,
making key development
decisions and
avoiding costly
early stage
development
mistakes. |
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More
details... |
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A
combination
of custom consulting
and specialized
software for
organizing content
so customers
can more easily
understand and
navigate your
e-service |
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Sort,
classify, scope
and scent content
into useful
information
units based
on target customer
input |
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Develop
intuitive navigational
hierarchy, terminology
and information
architecture
for your screen-based
content |
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More
details... |
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Uses
specialized
hardware and
software to
allow remote
testing of your
online customers
from wherever
they access
the Internet |
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Is
combined with
our extensive
knowledge about
online users
and interfaces
to create valuable
insights and
actionable recommendations
for our clients |
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More
details... |
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