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Researchers
and consultants who help clients build
better e-service relationships. Providers of strategic
and tactical insights that help clients
address the new customer relationships
transformed by interactive technology. Experts on information
users and qualitative research. Innovators in usability
and user experience testing.
The Elliott Group
helps our clients: Enhance and optimize
their existing web sites and other
e-service interfaces. Develop and assess
new e-service concepts. Attain an in-depth
understanding of their e-service users
to improve customer segmentation and
build more value in their e-service
relationships. Gain a fresh perspective
on the ongoing customer revolution
to make strategic decisions about
online and offline market opportunities.
Appropriate
research methods & technology
to meet our clients objectives. The latest techniques
for assessing cognitive, affective
and conative user behavior for better
user-centric design.
Digital
Information Digital Communications Anytime Anywhere Direct to Source Institutional Failures
New
Customer Information User Satisficing Behavior Relevance / Value
Discovery User Choice and Control
